If your One Fast Cat product isn't working out, you can return it within the first 30 days of receipt. Cat Exercise Wheels, Giant Cat Trees, Giant Scratching Posts, and Cat Beds must be cleaned, disassembled, and shipped back in the original box to qualify for a return. We reserve the right to deny refunds to any items sent back to us that do not meet these conditions.
Please be aware that any items that have been personalized cannot be returned or exchanged.
Shipping fees are nonrefundable and the buyer is responsible for the cost of return shipping. For orders located within the 48 contiguous United States, a return shipping label can be provided on request for a $35 fee, so long as you still have the original box.* Packages that are refused by the recipient and returned to sender will be treated as a standard return, and a refund less all freight fees will be issued once the item is received back at One Fast Cat's warehouse.
We are unable to provide labels for accessories, replacement parts, international orders, and orders located outside the 48 contiguous United States.
Limited Manufacturer Warranty
If the wheel, cat tree, scratching post, or cat bed arrives with broken or defective parts, or if parts break during assembly, there is no need to return it. We offer replacement parts free of charge up to 30 days after the date of purchase under our warranty. All you need to do is send in a photo of the affected parts to receive replacements. If you opt to waive the warranty and return the item instead due to broken or defective parts, the standard return policy applies.
To obtain replacement parts under the warranty, please submit a request through our portal here. We do not replace items that have worn down due to normal wear and tear or misuse of the wheel. Our warranty applies only to orders placed directly with One Fast Cat and excludes items obtained through distributors and third-party sellers. The sellers of those items are responsible for the condition of the product and may have different warranty policies.
*Facebook, Amazon, or Instagram orders must contact customer service directly to purchase a $35 return label (offer only eligible for contiguous US orders being shipped back in the original box)