Returns & Cancellations
Before purchasing, please take a moment to confirm that the wheel will fit in your residence and that you have the time to train your cat to it. Most cats require 1-2 months of training before they will take to the wheel, and not all cats will use the wheel on their own. We cannot guarantee that your cat will use our wheel, but consistent training will help most learn to love it.
If you wish to make a return, please note that only a clean and unassembled wheel in the original box can be returned. If the traction pads have been used, the value of the pads ($30) will be deducted from the refund. Shipping fees are nonrefundable and the buyer is responsible for the cost of return shipping. For orders located within the 48 contiguous United States, a FedEx return label can be provided on request for a $35 fee.
We are unable to provide labels for international orders or orders located outside the 48 contiguous United States.
If the wheel arrives with broken or defective parts, there is no need to return it. We offer replacement parts free of charge up to 30 days after the date of purchase under our warranty. All you need to do is send in a photo of the affected parts to receive replacements. If you opt to waive the warranty and return the wheel instead due to broken or defective parts, the standard return policy applies.
Unused wheels can be returned to us within 30 days. To return an unused wheel you will need to obtain an RMA from our contact us form. Wheels sent back without an RMA or in a box other than the original will not be accepted.
We reserve the right to deny refunds to any wheels sent back to us that do not meet the above conditions.
If part of your product broke during assembly, simply send us an email requesting a replacement part. We send out free replacement parts for all products up to 30 days after purchase. We do not replace items due to normal wear and tear. This covers defects as well as anything that breaks during assembly. Click here to send an email to our Customer Care Team.
To request a replacement part send us an email with the following info:
1) Your order number.
2) Product the part belongs to.
3) Name or description of the part.
4) Attach a photo of the damaged part.
If you need to cancel an order that hasn't yet shipped simply contact us as quickly as possible. The faster we catch it, the easier it is on our team. Please submit a support form here and select "Cancel/Change Order" as the inquiry type in order for your request to be caught in time.
Note that we cannot always guarantee that orders will be cancelled.
We reserve the right to change these policies at any time and without notice. Please check this page for updates to our return, cancellation, and warranty policies.