90 Day Returns

One Fast Cat accepts returns (and exchanges) on items sent back within the first 90 days of receipt, provided that the item is disassembled and shipped back in the original box.

30 Day Training Trial
Give your cat a fair chance

Remember, most cats need to be trained before they will use an exercise wheel on their own. Provide short, daily training sessions with a toy or treats to gradually introduce them to their new toy and give them the chance to learn to love it.

We give your cat 90 days to try out the wheel, and you can return it anytime after the initial 30 day Training Trial period has ended. Check out our acclimation tips below for training help.

How to Train

The return process is fast and easy:

Step 1

Initiate your return through our online portal.

Step 2

Disassemble item and repack in the original box.

Step 3

Drop package off at the carrier and await your refund.

Common Questions

Absolutely! In fact, we encourage you to put it together and let your cat try it out for a bit first before deciding to do a return. You will simply need to disassemble it in order to ship it back in the original box for a return.

Our 30 Day Training Trial refers to the first 30 days following the Cat Exercise Wheel's delivery at your home. Since cats typically need at least a couple weeks of training to use the wheel, we ask that you use this first month to work with them and give the wheel a fair shot. For customers in the 48 contiguous US, you can return the wheel for free at any time after the 30 days and before the 90 day return period ends for a full refund. Returning the wheel before the 30 Day Training Trial has ended will incur return shipping fees.

For customers outside the 48 contiguous United States, return shipping costs are always the responsibility of the customer and the item can be returned at any time before the 90 days. However, we still recommend trying to train your cat for at least 30 days before throwing in the towel.

The 30 Day Training Trial is exclusive to the Cat Exercise Wheel and does not apply to the Giant Scratching Tower or other toys, accessories, or parts.

You're free to return the item at any time within the 90 day period, but if you return it before the training period has ended, you'll be responsible for return shipping fees*.

*Contiguous 48 US customers only. Customers outside the 48 contiguous states are responsible for return shipping fees regardless of whether the trial has ended or not.

To start a return, simply visit our online portal here. The portal menu will walk you through the steps for generating your RMA and return instructions.

Please disassemble and wipe down the item to remove any dust or fur before packing it into the original box for shipment.

You can, but we are not able to provide a return label and the return shipping costs will be your responsibility. Please contact customer care at info@onefastcat.com to get the process started. Please note that we cannot ship out empty boxes for customers to use for their returns.

Yes, you can. You will need to remove the traction pads in order to disassemble the wheel for a return, and you can simply dispose of them after. Leaving the used pads out of the return will not affect your refund. Do not worry if any adhesive remains stuck to the plastic; we will remove it at our facility prior to recycling the parts.

Yes! The bed constitutes such a small part of the product that you can still return the tower even if that part has been personalized. In fact, you can keep the personalized cover and foam cushion and just send back the wood and plastic components, as well as hardware, for a full refund.

  • USA customers located within the 48 contiguous United States that are returning their item in the original box do not pay return shipping so long as they return the item after the 30 day Training Trial has ended. For these customers, One Fast Cat will provide a pre-paid label. If the 30 day Training Trial period has not ended, a return label can be provided for a $30 fee.
  • Alaska, Hawaii, US territories, and international customers pay return shipping fees. These customers must purchase a label (with tracking) from a carrier of their choice.
  • Anyone returning the item in a box other than the original will have to pay the return shipping costs, regardless of their location. These customers must purchase a label (with tracking) from a carrier of their choice.

You will not be able to return or exchange an item if it meets any of these criteria:

  • The order was placed over 90 days ago.
  • The item has been contaminated with bodily fluids like urine, feces, or blood.
  • The item has been personalized with embroidery (accessories only—the Giant Scratching Tower can still be returned if personalized).
  • The item is badly damaged or destroyed (in the case of cat wheels, minor damage to the parts due to disassembly is fine).
  • The item was sent free of charge as a replacement for a missing package or through warranty.
  • The item was purchased from a third party seller instead of One Fast Cat.
Start your return or exchange
Return Portal

Returns and Exchanges Policy

For USA Orders (48 contiguous States only)

One Fast Cat products purchased through onefastcat.com can be returned for a full refund within the first 90 days of purchase, provided they are still in good condition. For Cat Exercise Wheels, we ask that you keep the item at least 30 days (30 Day Training Trial) to allow time for training your cat and acclimating them to the new item. Please see the following requirements and limitations:

  • Cat Exercise Wheels and Giant Scratching Towers must be wiped clean of dust and fur (as much as possible), disassembled, and shipped back in the original box* to qualify for a return. 
  • Items contaminated with bodily fluids like feces, urine, or blood, cannot be returned. 
  • Expedited shipping (if purchased) fees are not refundable for returns or exchanges, nor can they be transferred in the case of an exchange. 
  • If your Giant Scratching Tower has been personalized, you may keep the personalized cover and foam mattress pad and send back all other components for a full refund. 
  • Personalized accessories like harnesses cannot be returned or exchanged.
  • Items sent free of charge as replacements for warranty, missing packages, etc. cannot be returned for a refund, but can be sent back for store credit if they meet the standard return requirements.
  • A pre-paid return label will be provided for shipping the item back as long as it has passed the 30-day Training Trial period (Cat Wheels only) and is shipped in the original box from within the 48 contiguous United States.
    • Cat Exercise Wheels returned before the 30-day Training Trial period has ended are subject to a return label fee of $30 (per box). 
  • We are not able to provide return labels for orders in Alaska, Hawaii, or US territories. Customers must purchase their own from a carrier of their choice.
    • Returns must be shipped with a trackable method in case of any issues during transit. If it cannot be proved that the item was shipped, no refund can be given.
  • Shipping fees are not refundable. Return shipping fees for customer-purchased labels cannot be reimbursed. 
  • It is the customer's responsibility to return the item to One Fast Cat for a refund. Refunds cannot be issued for products that are not shipped back to us, regardless of the circumstances.
    • Returned packages that are lost in transit are eligible for a refund so long as proof that the label was scanned and accepted by the carrier can be provided. 
  • One Fast Cat is not able to arrange disassembly or pickup services.
  • Packages shipped within the 48 contiguous United States that are refused by the recipient and returned to sender will be refunded as a standard return. A $30 label fee will be applied to recoup shipping costs.
  • Personalized items that are rejected or returned to sender cannot be refunded, but can be reshipped at the customer's expense.
  • Items purchased through other online marketplaces like eBay, Amazon, or Chewy.com must be returned through those channels in accordance with their return policies. 

*If you no longer have the original box, you can still return the item at your expense provided that it meets the other return criteria. We are not able to provide boxes or return labels, and return shipping fees will not be reimbursed.

 

For International, Alaska, Hawaii, and US territories Orders

One Fast Cat products purchased through onefastcat.com can be returned for a full refund within the first 90 days of purchase, provided they are still in good condition. Please see the following requirements and limitations:

  • Cat Exercise Wheels and Giant Scratching Towers must be cleaned, disassembled, and shipped back in the original box to qualify for a return. 
  • Items contaminated with bodily fluids like feces, urine, or blood, cannot be returned. 
  • If your Giant Scratching Tower has been personalized, you may keep the personalized cover and foam mattress pad and send back all other components for a full refund. 
  • Personalized accessories like harnesses cannot be returned or exchanged.
  • Items sent free of charge as replacements for warranty, missing packages, etc. cannot be returned for a refund, but can be sent back for store credit if they meet the standard return requirements.
  • Shipping fees and duties are nonrefundable and the buyer is responsible for the cost of return shipping.
    • Returns must be shipped with a trackable method in case of any issues during transit. If it cannot be proved that the item was shipped, no refund can be given.
  • It is the customer's responsibility to return the item to One Fast Cat for a refund. Refunds cannot be issued for products that are not shipped back to us, regardless of the circumstances.
  • One Fast Cat is not able to arrange disassembly or pickup services.
  • Packages that are refused by the recipient and returned to sender will be treated as a standard return, and a refund less all freight fees (original shipping fees, duties, plus return shipping fees) will be issued once the item is received back at One Fast Cat's warehouse.
  • Personalized items that are rejected or returned to sender cannot be refunded, but can be reshipped at the customer's expense.
  • Items purchased through other online marketplaces like eBay, Amazon, or Chewy.com must be returned through those channels in accordance with their return policies. 

We are unable to provide return labels for international orders and any orders outside the contiguous United States.

 

Need more help?

Feel free to contact our customer care team for any questions, concerns, or clarifications. We're happy to assist!

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