Manufacturer's Warranty

If the wheel, cat tree, scratching post, or cat bed arrives with broken or defective parts, or if parts break during assembly, there is no need to return the item. We offer replacement parts free of charge up to 60 days after the date of purchase under our warranty. 

To obtain replacement parts under the warranty, please submit a photo of the affected part through our portal below. We do not replace items that have worn down due to normal wear and tear or misuse of the product. Traction pads and sisal sleeves are expected to wear down with use and damage caused by cat claws, teeth, and other destructive behaviors is not covered.

Our warranty applies only to orders placed directly with One Fast Cat and excludes items obtained through distributors and third-party sellers. The sellers of those items are responsible for the condition of the product and may have different warranty policies.

If you opt to waive the warranty and return the item instead due to broken or defective parts, our standard return policy applies.