- Hanan H.Verified BuyerI recommend this productRated 5 out of 5 stars4 days agoParts
Awesome and fast .thank you
Was this helpful? - DebbiRated 3 out of 5 stars9 months ago3 Stars
Multiple broken items in shipment, took over a week to get replacement parts. Pain to put together and cats don’t even like it.
Was this helpful? - BrittonI do not recommend this productRated 1 out of 5 stars12 months ago1 Star
Plastic is very brittle and you will end up having to use the parts warranty to replace these recycled items. I’m order to do a return thru also want you to front the shipping costs and just to throw away the broken parts. Seems terribly cost ineffective and customer service is worthless.
Was this helpful? - Jeffrey R.I recommend this productRated 5 out of 5 stars2 years agoour cat loves it. He's
our cat loves it. He's enjoying the box it came in as well
Was this helpful? - Destiny S.I recommend this productRated 4 out of 5 stars3 years agoThis was fairly easy to
This was fairly easy to put together, the video that was sent to me with an example of hot to put together was very helpful. My kitten is curious about the wheel and sometimes goes on it by himself. I think we need more practice with toys and treats to reinforce him enjoying it but he doesn't hate the wheel which is great. The only reason I'm not giving this a 5 star is because when I received it, a track had a crack in it as well as a few missing bolt pieces which are necessary for the wheel. Staff was very friendly and helpful. The first time I reached out for the replacement parts, I had only gotten the track and not the bolts. After calling again staff was still very nice and apologized and sent out the bolt pieces. It took a while in order to get all the pieces which was annoying because I had the wheel mostly assembled but not enough to keep on the side out of the way. The wheel was horrizontal in my living room for a few weeks. I would suggest making sure you have all your pieces and make sure none are broken before assembly. Thank you OneFastCat for being so great with your customer service!
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