30 Day Free Returns
We are here to take care of you! If you have any problems with our products (cat doesn't like it, doesn't match the carpet, etc.) send it back absolutely free. We'll email you a return label and refund 100% of the amount you paid up to thirty days after you received the item.
Send your return request to [email protected] with your order number and we'll respond with your return label PDF.
This applies to all orders in the 30 day window, even if you ordered under an old warranty policy. The contiguous United States consists of the 48 adjoining U.S. states plus Washington, D.C. (federal district), on the continent of North America. Shipping fees for orders outside the contiguous USA will not be refunded. Return labels will not be provided for orders outside the USA. Cat Wheel returns must be in its original packaging (original box) for refund to be provided.
One Year Limited Manufacturer Warranty
If part of your product broke during assembly, simply send us an email requesting a replacement part. We send out free replacement parts for all products up to one year after purchase, but won't replace items due to normal wear and tear. This covers defects as well as anything that breaks during assembly. Send those emails to [email protected]
To request a replacement part send us an email with the following info:
1) Your order number.
2) Product the part belongs to.
3) Name or description of the part.
4) Attach a photo of the damaged part.
Cancel An Order
If you need to cancel an order that hasn't yet shipped simply call us as quickly as possible. The faster we catch it, the easier it is on our team. Call us at: 844-335-8858
We reserve the right to change these policies at any time and without notice. Please check this page for updates to our return, cancellation, and warranty policies.